Privacy Policy

Introduction

At BerryNoon, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, services, and agency.

By using our services or website, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services or contact us to discuss your concerns.

Information We Collect

1.1 Personal Information

When you contact us or engage our services, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Company name and position
• Project requirements and business information

1.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and geolocation data
• Browser type and version
• Pages visited and time spent on each page
• Date and time of visits
• Device type and operating system

How We Use Your Information

• Respond to your inquiries and provide customer support
• Deliver our web development, mobile app, AI, cybersecurity, consulting, and automation services
• Improve our website, services, and user experience
• Send project updates, service announcements, and marketing communications (with your consent)
• Comply with legal obligations and enforce our terms of service
• Protect against fraud, security threats, and illegal activities

Data Protection & Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for data transmission
• Secure databases with encryption at rest
• Restricted access to personal information on a need-to-know basis
• Regular security audits and vulnerability assessments
• Up-to-date software and security patches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Client Projects & Confidentiality

When you engage BerryNoon for services (web development, mobile apps, AI solutions, cybersecurity, consulting, or automation), we treat all project information as strictly confidential.

Non-Disclosure Agreements (NDAs)

We are willing to sign NDAs with our clients to protect sensitive business information. Our standard NDA covers:

• Protection of proprietary information, trade secrets, and business strategies
• Restrictions on disclosure to third parties without written consent
• Obligation to return or destroy confidential materials upon project completion
• Confidentiality obligations lasting 3-5 years post-engagement (or as mutually agreed)

Service Contracts & Agreements

All client engagements are governed by a written service agreement that includes:

• Scope of work and project deliverables
• Milestones, timelines, and acceptance criteria
• Payment terms and pricing structure
• Intellectual property ownership and licensing
• Warranties and representations
• Limitation of liability clauses
• Dispute resolution and governing law (Moroccan law)
• Termination clauses and notice periods

Third-Party Services & Integrations

We use trusted third-party services to operate our business and deliver our services:

• Claude API (Anthropic): Used for AI-powered content generation and automation services
• Unsplash API: Used for sourcing high-quality images for blog posts and projects
• Postmark: Used for transactional email delivery (contact form submissions, notifications)
• Web Hosting & Cloud Services: For secure hosting, storage, and infrastructure management
• Analytics Tools: For website performance monitoring and user behavior analysis

These third-party services have their own privacy policies. We recommend reviewing their policies to understand how they handle your data.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality (e.g., session management, authentication)
• Analytics Cookies: Help us understand how visitors use our website to improve performance
• Functional Cookies: Remember your preferences and settings (e.g., language preference)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Your Privacy Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal data (subject to legal obligations)
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data for marketing purposes

To exercise any of these rights, please contact us at contact@berrynoon.com

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Contact form submissions: Retained for up to 2 years for communication and support purposes
• Client project data: Retained for the duration of the project plus 5 years for legal and warranty obligations
• Analytics and technical data: Aggregated and anonymized after 12 months

International Data Transfers

Your data may be transferred to and processed in countries outside Morocco, including the United States and European Union, where our third-party service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.